Health advice for members of the public

Sciensano’s website contains a comprehensive range of general health information. Start by looking under the relevant topic [2].
Sciensano does not operate a telephone helpline. We are unable to provide individual clinical advice to members of the public. Please contact your general practitioner.

Sciensano’s commitments as a federal organisation 

Read our commitments as a federal organisation [3] in terms of transparency, information quality and clarity, deadlines and accessibility.

Media Enquiries

Journalists wishing to contact Sciensano should call +32 2 642 54 20 (office hours).

Contact point for suppliers

Firms wishing to demonstrate innovative products should Sciensano’s purchasing service [4]

Read our general terms and conditions of purchase in French [5] or in Dutch [6]

Complaints

If you are dissatisfied with any aspect of Sciensano’s services or think that you have been unfairly treated, you can contact our complaints department:

• Sciensano | Quality, (bio)safety & environment | Juliette Wytsmanstraat 14 | 1050 Brussels | Belgium
• or fill in the complaint form [7]

Whistleblowers

Please read more about our whistleblower procedure on the Dutch [8] or French [9] version of this page.